Frequently asked questions

General FAQs

Nothing. There are no registration fees for Personal buyers or sellers. Business users (that is, if you trade for business) should use the great-value business subscription package.

Sorry, no. We only offer a marketplace for you to advertise your items for sale to visitors.

Sorry, no. We are an online-only marketplace for you to advertise your items for sale to visitors.

You have several options:

 

  • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

 

Selling my dress - FAQs

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can log in to their account and reply through our onsite messaging system, keeping email address details private.

This is entirely up to you, but please state in your listing whether or not it has been cleaned, and whether there is any stains/damage on the dress. You will also need to reflect the cleaning costs in your asking price - it can cost £80-£100 for professional cleaning, so buyers will need to factor this into their budget when deciding to buy your dress.

Ensure that your item is adequately packaged to prevent damage whilst in transit. Always obtain proof of posting and ensure the parcel is insured against loss up to the full value of the item. The Post Office provides a free Certificate of Posting for free, which gives compensation for lower value items. A specialist courier company may also be able to assist you.

Whilst we hope all the buyers on Bride2Bride will be genuine , please be mindful that the person you are conversing with may not be who you think. Be extremely cautious if the potential buyer does any of the following:

 

  • Offers to pay more than your asking price.
  • Offers to pay via money order, Moneygram, Western Union or another untraceable method.
  • Sends you a link to PayPal, where you are then asked to re-enter your information. You should NEVER submit your information unless you've entered through PayPal's homepage.
  • Asks you to send the item before the funds have cleared into your bank account. You should always wait for funds to have cleared before handing over your item. Please report any suspicious behaviour to [email protected]

 

Unless you are meeting face to face (and receive a cash payment for your item), we recommend using a third party payment provider such as PayPal. In the event of a dispute, PayPal has its own Resolution Centre, but do make sure you meet the requirements of the seller protection scheme.

Your listing will be live on the site for up to 12 months (you decide when you post your listing). We will then send you an email notification to say that we have expired your advert and you have the option to relist it with a single click. You can keep doing this for as long as your item takes to sell.

You can edit your listing or change the photos at any time. Log in to your account and then click on My Active Listings. You will then see your current listing. Click on Manage Listing button and it will display three icons (to share, edit, delete your listing). Click on Edit listing (the middle icon). You can now edit the category (ie if it is a wedding dress or a different item), edit the details and text of your listing, or edit and add images.

You can delete your listing at any time. Log in to your account and then click on My Active Listings. You will then see your current listing. Click on Manage Listing button and it will display three icons (to share, edit, delete your listing). Click on Delete listing (the right-hand icon).

Yes! Select the 'other designer' category and describe it clearly with great photos.

Sorry, no. We only offer a marketplace for you to advertise your items for sale to visitors.

Buying a wedding dress - FAQs

You will need to contact the seller directly to arrange to view/buy the items. Once you have made contact and would like to definitely go ahead with the purchase, you will need to discuss a payment method with them. We would either recommend either cash on collection if possible, or using a third party payment provider such as PayPal.

Every listing will have a "Message Seller" button, where you can send an enquiry straight to their inbox. Alternatively the seller might have chosen to provide their telephone number, in which case you can call them directly.

From the Search page, you can either enter your postcode into the box on the left hand side, or a little lower down you can browse by county.

Postage may be included in the item's price, but make sure this is discussed before you purchase the item, as this might be an additional cost you have to pay.

We have Brides as well as Businesses selling their items via Bride2Bride, however you will clearly be able to identify which is which. All of our Business listings will have a button on them saying "Business Listing", and once viewing an individual listing, it will clearly state their business name, and have links to their "Bride2Bride shop" where you can view all items for sale from that Business, as well as click through to their website.

Whilst the majority of people advertising on Bride2Bride will be lovely, friendly people selling genuine items, unfortunately we cannot guarantee this. Here are a few tips to help you avoid getting caught out:

 

  • Be wary of any adverts that contain very poor English, or are offering something that seems too good to be true - they nearly always are!
  • Avoid sellers asking for transfers via Western Union or MoneyGram - these methods are favoured by fraudsters and should be avoided.
  • Consider paying by the seller by PayPal as they offer compensation if you do not receive the item, or you find it is significantly not as described. See their website for details of their Buyer Protection Scheme.
  • If a Seller is reluctant to provide any additional photos of the item, or does not allow you to view the item in person ahead of buying it, proceed with caution. There may be a genuine reason for this, but be alert to any suspicious behaviour.
  • Be wary of sellers who ask for lots of personal information from you, and are unable to provide you with adequate details of the item they are selling.
  • If you can view the item in person, we would always recommend this.

 

Please use the report suspect listing link that's displayed on each listing, or email [email protected] or contact us via Facebook straight away if you suspect any listing is not genuine.

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can log in to their account and reply through our onsite messaging system.

Searching FAQs

You have several options:

 

  • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

 

From the Search page, you can either enter your postcode into the box on the left hand side, or a little lower down you can browse by county.

Searching is easy - you can either Browse by Category (Wedding Dresses, Wedding decorations etc) or search by keyword. Bride2Bride allows you to then narrow down your search by location, colour, wedding theme and much more.

Yes. You can maintain your own "favorites" list within your account. Each listing on our site has an "add to favorites" link. Simply click that link and we will add that item to your favorites list.